October-December 2019

Context

At this point in our team growth, we had a newly hired Head of Product and Product Designer and had doubled our engineering team. As a design team of two, up to this point, we had prioritized moving fast and hadn’t done a great job of documenting all…


November 2020 — January 2021

Context

When our growth pod was created, we had one purpose — to increase retention. After one year, the first-month retention was raised from 27% to 47%, nearing our goal of 50%. We knew we would want to start scaling acquisition when we hit our retention…


2018–2021

Context

This practice was developed over the course of 3 years with many improvements along the way, based on feedback and suggestions from many co-workers across the team.

My Role

Design Lead

Challenge

How might we consistently and effectively understand how our users are experiencing newly released features?

Process

The process of conducting user…


July-September 2020

Context

When this work began, we had a web product and a mobile app. They had some similarities and some differences. …


Completed in Fall 2020, 3 weeks

Context

After two years of building the app Meal Hero, our team had reached a critical point in development. In order to continue in an efficient and reasonable manner, it was necessary for our engineers to switch from Ionic to React Native.

As a product…

Mary Knight

I’m a Product Design Leader and Researcher working at the intersection of social impact and technology.

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